Celebrating Our 32nd Year - 1981-2013 - Our 16th Year on the Web - 1997-2013
Attention California, USA residents: We do not ship pesticide products to your state. However, items that are not pesticides including traps and products containing US EPA exempt products such as castor oil and garlic, are still available for shipment into California. Click here to view a brief explanation of our new policy.
Payment & Shipping* Information
The Bug Clinic offers shipment to the US, Canada and most countries worldwide.
We try to ship all orders as soon as possible and usually within 24 hours. Our shipping point is Spring Valley, NY, USA. New York Customers: We are required to collect sales tax on shipping charges in addition to tax on the product. This will be included in the total sales tax amount shown.
We accept the four major credit cards and PayPal. We accept orders online, by telephone and by mail order. Our full contact information is below.
Currently, we have no handling charge. Charges are based on published rates charges for each service. UPS rates fluctuate monthly with the adjustments for the cost of fuel.
*YOU CAN NOW SEE SHIPPING CHARGES BEFORE CHECKING OUT:
AFTER SELECTING WHAT YOU WOULD LIKE TO ORDER IN OUR STORE, CLICK ON "BASKET CONTENTS" IN THE GREEN BORDER, ENTER YOUR ZIP CODE OR POSTAL CODE AND COUNTRY, AND CLICK ON THE BUTTON.
ALL AVAILABLE SHIPPING METHODS WILL BE SHOWN.
How We Determine Freight Charges:
Freight charges are based on the weight of the package. We are not looking for profit on freight charges - we just want to recover our costs. To find the shipping weight of an item, you can click on the link for any item from our products page that you are interested in purchasing which will bring you to another page which will show that information.
Shipping Methods Available:
In the US, we ship via US Post Service methods including Priority Mail, Express Mail, or UPS. For International shipments, we offer Express Mail International, Priority Mail International (not available everywhere), First Class International and UPS Worldwide Services.
You may visit the US Postal Service web site to calculate delivery time for orders shipping outside of the US. Please note that we are not responsible for delivery delays caused by the postal authorities or Customs officials. Duties, taxes or fees may be applicable in your country.
UPS Ground Shipments within the US are delivered in one to seven days after we ship. UPS delivers on weekdays only. Saturday service is available in some areas for an additional charge, but only when combined with Next Day or Second Day Air Services for orders shipping on a Friday or Thursday respectively. Saturday delivery is not an available option at our online store, but it may be arranged by calling us toll free number at 800-433-1128 or 845-356-2837.
You can use the map below to help determine shipping
time with UPS. We ship from Spring Valley, NY 10977 USA.
Delivery time for orders shipped via UPS Worldwide Express may be obtained by visiting their web site at www.ups.com.
Our Return Policy:
We will provide a full refund for merchandise that is returned prepaid within 30 days of purchase and is undamaged and unused. The refund will applied to the credit card used for the purchase.
Our complete contact information:
The Bug Clinic
674 North Main St
Spring Valley, NY 10977-1901
845-356-2837 or 800-433-1128
Your can speak to us live - weekdays between 8 am & 4 pm ET
Web Site: www.bugclinic.com
The state of California has informed us that we must comply with legislation that applies to the sale of all pesticides into California. This law requires us to register as a dealer, pay a 2.1% environmental protection fee ("mill" tax) on all pesticide sales, report these sales (or lack of sales) quarterly and retain records of these sales for four years. We have made a company decision not to participate.
Therefore, we will no longer sell pesticide products to California. Items that we will sell include traps, organic based products such garlic and castor oil and a few others.
You may contact us if you are uncertain of the status of a product. If you order an item that we will not ship, we will notify you promptly.
Most Recent Site Update: 04/2013 - Copyright 1997-2013